CONTACT US: 800-635-4901

Shipping FAQ

 

How will my order ship?

The majority of orders are shipped blanket wrap carrier using air ride trailers. Smaller items will ship UPS. If applicable, rush guaranteed.

 

How long will it take once my order has shipped?

Using our blanket wrap carriers orders can take 5 - 12 business days depending on location. Please call for exact delivery with common carriers for 3 - 4 day delivery.
 

How much will it cost?

Shipping costs will generally run between 5% - 15% of your invoice total. Please note there is a minimum shipping charge of between $100.00 - $250.00 depending on your location. All of our shipments originate from Los Angeles, CA. Please call us for exact shipping rates.
 

Will the carrier unload my shipment?

In most cases no. We primarily ship only “dock to dock” shipments. If you don’t have a warehouse with a dock, it is OK. However you will need to have your own help on hand to unload the truck and move inside.
 

Can you provide full service delivery, including unloading and inside delivery?

Yes we can. Rates vary, please contact us for an exact rate quote.
 

Can I track my order once it has shipped?

Yes. Please contact us to obtain your tracking number.
 

What do I do in case of any damages?

Because we ship with blanket wrap carriers our damages are very low. Should you receive any damaged items please be sure to mark this on your delivery receipt. After receipt please contact us and we will make the necessary arrangements to correct the shipment.
 
 

If you have any other questions, please feel free to contact us at 1-800-635-4901 or email us at info@dbimports.com